1. Introduction

CFStream thanks you for your trust. We are a company based in France, whose activity consists of bringing you business by finding you new customers, putting you in contact with suppliers or potential partners, and introducing you to investors. Our registration number is 91374944600013. Our VAT number is: FR26913749446. Our head office is at 10, rue du Capcir 66280 Saleilles, France. Please read this Privacy Policy, giving your consent to both documents in order to have permission to use our services.

2. Data collected

Data storage location

We are a company based in France and operate web servers hosted in Germany. Our hosting provider Ionos GmbH adheres to the EU/US Privacy Shield, ensuring that your data is stored securely and GDPR compliant. For more information on the privacy policy of Ionos GmbH, please see here: Ionos Privacy Policy.

Data during registration

If you register on our website, we store your chosen username and email address as well as any additional personal information added to your user profile. You can view, edit or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact form

Information submitted via the contact form on our site is sent to our company email, hosted by Ionos. Ionos GmbH adheres to the EU/US Privacy Shield, ensuring that your data is stored securely and GDPR compliant. For more information on the privacy policy of Ionos GmbH, please see here: Ionos Privacy Policy. 

These submissions are only retained for customer service purposes, they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting on site usage. Therefore, no personalized data is stored. If you would like to opt out of tracking your behavior by Google Analytics on our website, please use this link: Google Analytics Opt-out.

Use cases for personal data

We use your personal information in the following cases:

• Verify/identify the user when using the site.
• Provide technical assistance.
• Send updates to our users with important information to inform them of new features/changes.
• Monitor account activity to prevent fraudulent transactions and ensure security of our customers’ personal information.
• Customize the website to make your experience more personal and engaging.
• Guarantee the overall performance and proper functioning of administrative functions.

3. Integrated Content

Pages on this site may include embedded content, such as YouTube videos, for example. Embedded content from other websites behaves in exactly the same way as if you visited the other websites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that site Web. Below is a list of the services we use:

Facebook

The Facebook Page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. Facebook cookies are not installed and your IP address is not sent to a Facebook server until you have given your consent. See their privacy policy here: Facebook Privacy Policy.

X (Formerly Twitter)

We use the Twitter API to display the timeline of our tweets on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP address is not sent to a Twitter server until you have consented to it. View their privacy policy here: X Privacy Policy.

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies are installed by YouTube and your IP address is not sent to a YouTube server until you have given your consent. View their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Typically, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to improve your browsing experience. However, you may prefer to disable cookies on this and other sites. The most effective way to do this is to disable cookies in your browser. We suggest you consult the help section of your browser.

Necessary cookies (all site visitors)

• cfduid: is used for our CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information about privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the Website.

Necessary cookies (additional for logged in customers)

• wp-auth: used by WordPress to authenticate logged in visitors, password authentication and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged in visitors, password authentication and user verification.
• wordpress_test_cookie: Used by WordPress to ensure that cookies are working correctly. wp-settings-[UID]: WordPress sets some
• wp-settings-[UID] cookies. The number at the end is your individual user ID from the Users database table. This is used to customize your view of the admin interface, and possibly also the main interface of the site.
• wp-settings-[UID]: WordPress also sets some wp-settings-{time}-[UID] cookies. The number at the end is your individual user ID from the Users database table. This is used to customize your view of the admin interface, and possibly also the main interface of the site.

5. Who has access to your data

If you are not a registered customer on our site, we cannot store or display any personal information about you. If you are a customer with a registered account, your personal information may be accessed by:

• Our system administrators.
• Our advisors when (in order to provide assistance) need to obtain customer account information and access.

6. How long do we keep your data

When you submit a support ticket or comment, its metadata is retained until (if) you tell us to delete it. We use this data to be able to recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.

7. Security

We use SSL/HTTPS throughout our site. This encrypts our user communications with servers so that personally identifiable information is not captured/misappropriated by third parties without authorization.

In the event of a data breach, system administrators will immediately take all necessary measures to ensure the integrity of the system, contact affected users and attempt to reset passwords if necessary.

8. Your rights over data

General rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we store, including any additional data you have provided to us.

You can also ask us to erase any personal data we have stored. This does not include data that we are obliged to retain for administrative, legal or security purposes. In short, we cannot erase data that is vital to you as an active customer (i.e. basic account information like an email address).

If you want all your data to be erased, we will no longer be able to offer you support or other product-related services.

GDPR Rights

Your privacy is of crucial importance to us. Going forward with GDPR, we aim to support the GDPR standard. CFStream allows residents of the European Union to use its service. Therefore, CFStream intends to comply with the European General Data Protection Regulation. For more details, please see here: EU GDPR Information Portal.

9. Third Party Websites

Any social media sharing links, whether displayed as text links or social media icons, do not connect you to any associated third parties unless you explicitly click on them.

Please note that this Privacy Policy and any other policies in place, in addition to any modifications, do not create any rights enforceable by third parties or require the disclosure of personal information relating to members of the Service or the Site. CFStream takes no responsibility for information collected or used by any advertiser or third party website. Please review the privacy policy and terms of use of each site you visit via third-party links.

10. Communication of your data for legal purposes

At times, it may become necessary or desirable for CFStream, for legal purposes, to disclose your information in response to a request from a government agency or private litigator. You agree that we may disclose your information to a third party if we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation or other legal matter. In the event we receive a subpoena affecting your privacy, we may choose to notify you to give you the opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves , but we don’t have to do that either. We may also proactively report you and disclose your information to third parties when we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to our disclosure of your information to the request of law enforcement agencies or private litigants.

Any transmission of personal data for legal purposes will only be done in compliance with the laws of the country in which you reside.

Last updated: Nov. 9, 2023.